Delivery Arrangement

Coverageof Delivery

Action Medical eShop Hong Kong only ship to addresses within Hong Kong including outlying islands (except PO Box addresses,Crooked Island (Kat O), Grass Island, Lo Wu, Mai Po, Man Kam To, Po Toi, Ta Kwu Ling, Tung Lung Chau, Tung Ping Chau, closed areas in airport, Sha Tau Kok and Lok Ma Chau). 

Delivery Duration

In normal circumstances, orders are shipped within 2-3 working days days after placed. Nevertheless, we endeavor to ship our orders as soon as wecan whenever possible.

You may see our examples below for the approximate order lead time.

Remarks: Delivery to remote areas or outlying islands may require 1-2 additional working days

Please note that we will process the orders on Mondays to Friday except Saturdays, Sundays and Public Holidays.
All orders placed after 10am will be processed on the next day. 

The estimated order arrival time only applies to usual days.

Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery time and these may include unforeseen impacts caused by our delivery partners and weather disturbances. Action Medical carries no liability in these cases and recommends that orders are placed as early as possible.

Courier Service

Our orders are sent via courier service provided by Zeek depends on the area and must be signed for upon delivery. The courier will contact you by phone call before arrival. If there is no one picks up the call,the courier will go to the shipping address directly. If the first delivery fails,the courier may contact you over the phone to arrange a re-delivery at your convenience. Please note that your parcel will be available for redeliveryon the next 1-2 business days.

Track your Order

When your order is dispatched, the courier will contact you by phone call before arrival.

Shipping Cost

Free delivery will be applied automatically to your order in checkout upon purchase of any 2 boxes of face mask.